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Excellence in Retail Leadership and People Management Training


MYR 6,000 Group / Day


Two Days Course


Date Upon Request


Client's Office


100% HRDC Claimable T&C Applied


In the ever-evolving retail industry, effective leadership and people management are crucial for success. This training program is designed to equip retail leaders with the skills and knowledge needed to excel in their roles. Join us to enhance your leadership capabilities, foster a high-performance team, and drive excellence in retail management.

Why You Should Attend:

  • Develop the leadership skills needed to thrive in the retail industry.

  • Learn strategies for effective people management and team development.

  • Improve customer satisfaction and loyalty through exceptional service.

  • Boost sales, revenue, and profitability through effective leadership.

  • Stay competitive and adapt to changing retail trends and challenges.

  • Achieve personal and professional growth in the retail sector.

Who Should Attend:

  • Retail managers and supervisors at all levels.

  • Store managers, department heads, and team leaders.

  • Retail professionals seeking leadership and people management skills.

  • Entrepreneurs and business owners in the retail sector.

  • Anyone committed to excelling in retail leadership and management.

Training Objectives:

By the end of this training, participants will be able to:

  • Understand the unique challenges and opportunities in retail leadership.

  • Develop effective leadership and people management skills.

  • Create a high-performance team culture in a retail setting.

  • Enhance customer satisfaction and loyalty through exceptional service.

  • Drive sales, revenue, and profitability in a retail environment.

  • Apply best practices and strategies for retail excellence.

Training Outline Modules:

Module 1: Retail Leadership Fundamentals

  • Understanding the role of leadership in the retail industry.

  • Assessing your leadership strengths and areas for development.

  • Setting the stage for retail excellence.

Module 2: People Management in Retail

  • Strategies for effective team selection and development.

  • Motivating and engaging retail employees.

  • Handling performance issues and conflicts.

Module 3: Customer-Centric Retailing

  • Creating a customer-focused retail environment.

  • Enhancing customer satisfaction and loyalty.

  • Dealing with challenging customer situations.

Module 4: Sales and Profitability in Retail

  • Strategies for boosting sales and revenue.

  • Managing retail budgets and financial performance.

  • Inventory management and cost control.

Module 5: Adapting to Retail Trends and Challenges

  • Navigating the changing landscape of retail.

  • Embracing e-commerce and omnichannel strategies.

  • Staying competitive in the retail industry.

Module 6: Achieving Retail Excellence

  • Applying best practices for retail success.

  • Measuring and improving retail performance.

  • Creating a culture of excellence in retail leadership.

Trainer's Profile:

Available upon request.

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