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Crisis Management Training


MYR 6,000 Group / Day


Two Days Course


Date Upon Request


Client's Office


100% HRDC Claimable T&C Applied


Crisis situations can strike any organization at any time. Effective crisis management is essential to protect reputation, minimize damage, and ensure continuity. Our "Crisis Management Training" program equips you with the knowledge and skills needed to respond confidently and decisively when crises occur, safeguarding your organization's resilience and reputation.

Why You Should Attend:

  • Learn essential crisis management strategies and best practices.

  • Gain the ability to assess, plan, and respond to a wide range of crises.

  • Enhance your crisis communication and leadership skills.

  • Protect your organization's reputation and assets in times of crisis.

  • Ensure the safety and well-being of employees, customers, and stakeholders.

Who Should Attend:

  • Executives and senior managers responsible for crisis management.

  • Crisis management team members and coordinators.

  • Public relations and communication professionals.

  • Security and risk management personnel.

  • Anyone interested in learning crisis management skills for personal or professional development.

Training Objectives:

By the end of this training program, participants will be able to:

  • Understand the fundamentals of crisis management.

  • Develop effective crisis response plans and strategies.

  • Communicate with confidence and clarity during crises.

  • Lead crisis response teams with efficiency and composure.

  • Mitigate risks, minimize damage, and ensure organizational resilience.

Training Outline Modules:

Module 1: Introduction to Crisis Management

  • Understanding the nature and types of crises.

  • The importance of crisis preparedness and response.

  • Crisis management principles and key concepts.

Module 2: Crisis Risk Assessment and Planning

  • Identifying potential crisis scenarios and risks.

  • Developing a comprehensive crisis response plan.

  • Assigning roles and responsibilities within the crisis management team.

Module 3: Crisis Communication Strategies

  • Effective communication during a crisis.

  • Crisis communication planning and protocols.

  • Managing media and public relations during crises.

Module 4: Leadership in Crisis Management

  • Leadership roles and qualities in crisis situations.

  • Decision-making under pressure.

  • Leading with empathy and composure.

Module 5: Crisis Response and Recovery

  • Activation of the crisis response plan.

  • Coordinating resources and teams.

  • Post-crisis evaluation and recovery strategies.

Module 6: Legal and Ethical Considerations

  • Legal obligations and liabilities in crisis management.

  • Ethical decision-making during crises.

  • Ensuring compliance and accountability.

Module 7: Technology and Crisis Management

  • Leveraging technology for crisis communication and tracking.

  • Data protection and cybersecurity during crises.

  • Tools and platforms for remote crisis management.

Module 8: Simulation and Exercises

  • Crisis simulation and tabletop exercises.

  • Evaluating crisis response and identifying areas for improvement.

  • Preparing for real-world crisis scenarios.

Trainer's Profile:

Available upon request.

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